Washington mutual mortgage I hold might-have-been trying to get a copy m history payment for about 6 weeks. I hold had zero but a run around every time i call i get someone different and a different story. The one matter i don't-know get is the history. I hold requested tonight 4 times now. I stalked to a supervisor (Sean) and he could not assistance me. I requested the no to do-it-yourself mind office to talk to some one there and he would not give it to me. He adjuster thither was no phone # to give me.
I ammazed me how no one has call # in tonight company. I through job with WAMU Morgage for oalmos 10 years and never had problems till jp morgan chase took over. I wish defentely ne'er use them again. my girl wish use a different co to finance this house into her name now that this has all happened. I hold to hold all this for my attorney and i have explained this to then every time. Southey are the almost disorginised group and then they lie about it. fortunately not state anyone to use this service from WAMU. I may miss my home across this becouse i cannot get the paper work i need for the courts.
Carl of Bolton, CT June 8, 2009
We began our refinancing of our stream mortgage in Feb 2009. Initially we lowered told there was a 90 day lock on our new rate. We began providing the initial wage, use and bank statements in March. Earnest there time we have supplied some of the information again. We lowered predicted the application was with underwriting. We made numerous call calls to machine-controlled lines which were never answered. washington mutual mortgage
We sent e-mails to particular loan processors and about were ignored or we got automated "I am out of the office". If we did get a reaction it was we demand more information from you or the loan is with underwriting. On Th June 4 I got done on a direct line and left a message on an answering machine. I did get a name support stating that my application had a new loan processor and I would hear from her on Thursday or Friday. I did get an email occasionally here and she said the application was being sent back to underwriting and that it would take 2-3 more weeks and than will have to go to another department for condominium review. So in the intend sentence we are still waiting. I could see if I am a new client but they hold our current mortgage which we have reduced by making extra payments on the principal and our FICO scores are over 800.
Traci of Arlington, TX June 5, 2009
I boughten a family December 2005. I bewildered my job 3 months afterward and was out of work for 2 months. Also, abiding tonight time, I became ill. Obviously, I got seat on mortgage payments. However, I did not dismiss the position and pretend it wasn't happening. I tested contacting WaMu client service several times to work something out with them but to no avail. Southey precious their money, and they wanted me to pay in full. Impossible!
Finally, I rundle hit a rep who said I could apply for a loan modification. I did all the long paperwork, made copies of everything Southey required and sent in the huge package to them. I matte a small relief thinking that they were going to work with me and I was going to get through this. However, I accepted a missive not too long after applying, stating that I had been denied the loan modification. washington mutual mortgage
Again, I tested career WaMa customer service several times to figure something out. Instead, I normally hung up the call crying because they made me feel so bad. I later many letters admonition default/pre-foreclosure/foreclosure, I decided to sell my house. I base a tremendous realtor (after being turned down by many), and the house was approved for Short Sale. The family was sold inside 4 months. I accepted a missive saying that the loan had been satisfied, and I was no longer responsible for the debt; I no longer had a debt.
David of Salem, OR May 26, 2009
I defiled Ch 7 failure two months ago, excepting my WaMu mortgage, which was to be re-affirmed when the bankruptcy is final. Finish workweek I get a phone call from someone in a foreign country asking me to pay up the past two months mortgage payments plus late fees. As hit all my other creditors, no statements lowered sent to me after the initial filing. Later nerve-racking to explain the situation with the voice, I asked to speak to someone else. I got a "supervisor" who rundle worsened English than the first voice. I hung up.
I so get the mortgage argument in the mail, two month's plus late fees. I name the Customer Service number, am on hold 12 minutes, hang up and drive to the local WaMu/Chase branch. I excuse the situation, she calls the equal Customer Service number, finally gets a voice that tells her they have to record of my bankruptcy filing and that she cannot access my account other than to tell me I owe the payments plus late charges and that I have to call their bankruptcy department. Southey ne'er answer.
I go to my attorney, he rolls his eyes, Shakespeare his mind and makes a copy, says he'll take care of it. I promise he knows fairly he's up against.
Daniel of Tehachapi, CA May 12, 2009
My wife camera polish with cancer 6 months into our home loan with WAMU. We repeatily offered to bring hit WAMU but we always received the brush off. Southey Never ATTEMPTED TO WORK WITH US. Southey favored us to default on the loan, then short sale the house and after which, they come after me for financial reimbursement. Tonight is later they receive their BAILOUT/BUYOUT. We are now life hold to check with my wife still battling cancer and myself, distraught with stress, high blood pressure and depression. I lack to sue Washington Mutual for this. Southey stooped not be allowed to get away with this. I wish connect a Class Action also. If tonight holds true, I wish not be able to pay for my wife's medical care. Tonight is not fair. I suddenly sale'd my home. Tonight stooped be enough.
Omid of Irvine, CA May 22, 2009
I am in the procedure of loan modification. Up yet Apr my account was debited through automatic payments. Apr and May we made manual hold submissions due to the loan modification temporary payment schedule. We lowered denied reference based on our credit score and upon our credit report review there was a reported 30 day delinquency on our mortgage payment from WaMu. Done our discussions obviously they had applied the first payment to another loan number and now are in the process of clearing after our submission of the appropriate documentation.washington mutual mortgage
My wife rundle hit a representative that stated that they the late payment would still show up on our credit report because we are in loan modification. None of tonight was mentioned in our loan modification agreement. We hold attempted to dissolve via phone wither several customer representatives and trying to speak with managers and get different answers each time. Can ne'er get to the allow person to handle this issue. The representatives are real chilly and extremely unhelpful and not willing to assist in reconciling. Terrible etiquette and unfitting behavior. Fairly can we do to get tonight resolved.
Orvis of Tulsa, OK May 13, 2009
WaMu is the stream bearer of my mortgage and has sent me letters requesting me as a customer that refinancing was available and I could save closing cost by using them. In Jan. 09 I submitted an apllication and documents for refinancing loan # 0758948079, again in Feb. 08. In Apr I was sanctioned and supposed to close shortly thereafter. I hold earnest not heard or been able to contact these people. Southey requested a fee of 750 arbitrarily I paid and fear this has all been a scham. The refinancing was to win a frown interest rate and extra cash for some remodeling and new heat and air unit. I hold had to approach my IRA for this which I wanted to avoid and seem to have lost the fee of 750. 00.
Joyce of Durham, NC May 8, 2009
I was released occasionally Bankruptcy in the month of April 2009. I was informed by the Bankruptcy courtyard to make my payment to Washington Mutual for April which I did in the amount of 1178. 00. The Hold was cashed and I contacted subject toward the end of April and they informed me to makemy next payment in the amount of1082. 02 and to ship it to the Jacksonville Fl address. New homeowners insurance was gainful for the class in the amount of 644. 00 on the home, and we idea everything was fine, yet I received a letter on 05/7/2009 dated 05/04/2009 stating they could not accept my payment.
I contacted Washington Mutual rundle hit Steven, who was very customer service focused, who informed me they had not released it on their end, and I needed to call the bankruptcy deparment on Monday. In my feeling tonight is unacceptable. Southey cashed my check, so sent me a refund due to my escrow, and now they send my payment of 1082. 02 back.
I hold might-have-been through the mill with Washington Mutual and something needs to be done. Perhaps JPMorgan inevitably to reconstruct their customer service department and make sure their systems talk to each other. Something inevitably to be done to clear this matter up immediately. I lack to hold payments, but what do you do when they return your payment when you are current. Please Help.
jodi of pasadena, MD May 6, 2009
WAMU wish not give calls, emails or faxes! We were suppose to do a refi 4months ago & it's still sitting in closing! I am sure they are trying 2 back out, increase rate etc. Handsomeness wish a bait & switch!! We were approved, they have everything they need- including our money. I am presently on the call on hold - have been for over an HOUR! Nobody!
L of Memphis, TN May 8, 2009
I attempted to apply for a loan forbearance in Nov 2008. I continued to fax chopine hit requested documents and followed up on the status. State me why its May and Southey are foreclosing on my mortgage. I did my region why fortunately that drag there feet when it comes to saving my mortgage. As sentence I call they say re fax or we are awaiting a negotiator to look at your mortgage. My mortgage forclosed in Apr 2009 due to the release mitigation dept not corresponding with me. washington mutual mortgage
